Determining the Next Task Needed to Restore the Database on the New System

Determining the Next Task Needed to Restore the Database on the New System

Use the table below to determine your next task:

If...

Then...

you backed up the old system's database using MO disk cartridges

the new system has an internal MO disk cartridge drive installed

skip the next two tasks and go to Restoring the Database.

you backed up the old system's database using MO disk cartridges

the new system has an internal JAZ disk cartridge drive installed

continue with Attaching the External Disk Cartridge Drive to the New System.

you backed up the old system's database using one or more JAZ disk cartridges

the new system has an internal MO disk cartridge drive installed

continue with Attaching the External Disk Cartridge Drive to the New System.

you backed up the old system's database using one or more JAZ disk cartridges

the new system has an internal JAZ disk cartridge drive installed

skip the next two tasks and go to Restoring the Database.

Attaching the External Disk Cartridge Drive to the New System

The following procedure describes how to attach a JAZ or a Magneto-Optical (MO) disk cartridge drive to the new system.

To assemble and attach the external disk cartridge drive to the old system:

Get the external disk cartridge drive from the RUK.

Do one of the following:

If the RUK contains an External JAZ Disk Cartridge Drive:

Set the SCSI ID to 5. Use a pointed tool to increase or decrease the SCSI ID by clicking the + or – switches. See External JAZ Disk Cartridge Drive Settings.

Confirm that the termination switch is set to 1, which is pushed to the left side. This might require the use of a flashlight. See External JAZ Disk Cartridge Drive Settings for more information.

Turn off the power to the external drive by turning the power switch to 0 or Off. This switch is located at the back right side of the drive.

Continue with Step�3.

If the RUK contains an External Magneto-Optical (MO) Disk Cartridge Drive:

Set the SCSI ID to 4 by turning the SCSI ID setting arrow to point to 4. See External Magneto-Optical (MO) Disk Cartridge Drive Settings for more information.

Set the four Option Settings to ON. See External Magneto-Optical (MO) Disk Cartridge Drive Settings.

Turn off the external disk cartridge drive power switch. This switch is located at the back of the drive in the upper left corner. See the External Magneto-Optical (MO) Disk Cartridge Drive Settings.

Continue with Step�3.

Confirm that the Intuity AUDIX system is completely powered down.

Identify the SCSI port on a the new system. See either External SCSI Connectors, except MAP/100P or MAP/100P External SCSI Connector, depending on the new system platform.

Remove the external SCSI terminator, if one exists, from the system SCSI connection.

Determine which of three cables from the RUK to use to connect the external SCSI connector to the external cartridge drive. The SCSI port is one of three types shown in Cables for External JAZ Disk Cartridge Drive or Cables for External MO Disk Cartridge Drive, depending on the external disk cartridge drive.

Connect one end of the cable to the upper SCSI connector on the back of the external cartridge drive. See External JAZ Disk Cartridge Drive Settings or External Magneto-Optical (MO) Disk Cartridge Drive Settings.

Attach the other end of the cable to the external SCSI connector on the new system.

Connect the external disk cartridge drive to electrical power and turn on the power switch. See External JAZ Disk Cartridge Drive Settings or External Magneto-Optical (MO) Disk Cartridge Drive Settings.

Note: The external disk cartridge drive must be turned on before you can turn on the power for the Avaya Intuity system.

Restarting the New System

To restart the new system:

Turn on the power switch on the new system.

If the logo screen is displayed, press ESC.

On newer Intuity AUDIX systems, a logo screen appears during the startup sequence and hides the system status messages.

Note: As the system starts up, it might display the following error:

Fixed disk 0 error
It then displays the system configuration and the following message:

Press F1 to continue.
This message is normal. Press F1 to continue.

The system displays startup messages including the first of two console login prompts. Ignore the first console login prompt and allow the system to continue to restart. After the system has completely restarted, the second console login prompt is displayed:

Console login:

Continue with the next task.

Restoring the Database

To restore the database on the new system:
Log in as craft on the new system.

From the Avaya Intuity Main Menu, select:
System Upgrade
The system displays the System Upgrade Main Menu.

Press the DOWN ARROW key to highlight Restore data and features from backup and then press ENTER.

The system displays the following message:

This machine currently has no subscribers

Note: If the system has subscribers, the system displays the following message, where X is the number of subscribers of each type:

UPGRADE WARNING: Machine <machine name> currently has ��local subscribers X ��administered remote subscribers X
If you proceed with the upgrade, all customer data currently on this machine will be destroyed! <current date> Proceed with the upgrade? [ n ]:
Delete the subscribers and continue with the upgrade by
entering y

The system displays the following message:
UPGRADE WARNING: Voice system on machine <machine name> is currently up or initializing.
<current time>

If you proceed with the upgrade, the machine will be taken out of service.
Proceed with the upgrade? [ y ]:
Enter y

The voice system is stopped, and the system displays the following message:

To ensure that the backup device is working correctly, please insert the upgrade backup cartridge into the drive, and press enter.

Handle the disk cartridge with care. It is easily damaged.

Insert the backup disk cartridge into the disk cartridge drive and then press ENTER on the Intuity AUDIX system console.

The system displays the following message:
The backup device is functioning correctly. Continue with the upgrade? [ y ] :
Press ENTER.

The system displays the following message:

Checking whether backup is compatible with currently installed software...

Note: If the system determines that additional software must be installed, the following message is displayed:

WARNING: The following package needs to be installed before continuing: �� <package name> <package description>An additional message is displayed:
Would you like to stop the upgrade and install the missing software now? [ y ] :
If you are not sure whether to install the software, call the Remote Support Center. Otherwise, enter n. The system confirms that you intend to proceed without installing the software and then continues.

The database is restored, and after some time, the system displays the following message, where X is the number of subscribers that were successfully upgraded:
Checking results of upgrade procedure...
	Local subscribers X
	Administered remote subscribers X
-------------------------------------------
Upgrade completed successfully <current date>
-------------------------------------------
Reboot the system now? [ y ] :
Do one of the following:

If you used an external disk cartridge drive to restore the system, continue with Step�8.

If you used an internal disk cartridge drive to restore the system, continue with step Step�9.

Press the eject button on the front of the external disk cartridge drive.

The system ejects the disk cartridge.

Press ENTER on the system keyboard. The system shuts down, and the following message is displayed:
Press any key to reboot...
Turn off the power switch to the new system.

Do one of the following:

If you used an external disk cartridge drive to restore the system, continue with Step�12.

If you used an internal disk cartridge drive to restore the system, continue with the next task.

Remove the SCSI cable from the system.

Replace the external disk cartridge drive in the RUK.

If...	Then...
you backed up the old system's database using MO disk cartridges the new system has an internal MO disk cartridge drive installed	skip the next two tasks and go to Restoring the Database.
you backed up the old system's database using MO disk cartridges the new system has an internal JAZ disk cartridge drive installed	continue with Attaching the External Disk Cartridge Drive to the New System.
you backed up the old system's database using one or more JAZ disk cartridges the new system has an internal MO disk cartridge drive installed	continue with Attaching the External Disk Cartridge Drive to the New System.
you backed up the old system's database using one or more JAZ disk cartridges the new system has an internal JAZ disk cartridge drive installed	skip the next two tasks and go to Restoring the Database.

Note: The external disk cartridge drive must be turned on before you can turn on the power for the Avaya Intuity system.

Note: As the system starts up, it might display the following error: `Fixed disk 0 error` It then displays the system configuration and the following message: `Press F1 to continue.` This message is normal. Press F1 to continue.

Note: If the system has subscribers, the system displays the following message, where X is the number of subscribers of each type: `UPGRADE WARNING: Machine <machine name> currently has ��local subscribers X ��administered remote subscribers X` `If you proceed with the upgrade, all customer data currently on this machine will be destroyed! <current date> Proceed with the upgrade? [ n ]:` Delete the subscribers and continue with the upgrade by entering y

Handle the disk cartridge with care. It is easily damaged.

Note: If the system determines that additional software must be installed, the following message is displayed: `WARNING: The following package needs to be installed before continuing: �� <package name> <package description>`An additional message is displayed: `Would you like to stop the upgrade and install the missing software now? [ y ] :` If you are not sure whether to install the software, call the Remote Support Center. Otherwise, enter n. The system confirms that you intend to proceed without installing the software and then continues.

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