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Intuity Lodging and Lodging FAX Messaging
Intuity Lodging is a simple, easy to use voice message and call answer application designed for hotels and other lodging providers, including hospitals and colleges. Lodging is ideal for situations in which the same voice extension or mailbox needs to be turned on, turned off, and assigned to different people. The guest voice message interface is multilingual. Guests can choose a language from those installed in which they want to hear the system instructions spoken. Intuity Lodging also provides the ability to interface with a property management system (PMS) to activate, deactivate, and set preferences for a voice mailbox when guests check in or check out.
Lodging FAX Messaging provides fax call answer and retrieval as an option with the Lodging feature.
The Intuity Lodging application is recommended for situations in which the population is transient, requires a simplified interface, and does not require full messaging capabilities such as annotating and forwarding messages. It does not interact with other applications such as Intuity AUDIX Digital Networking. The Intuity AUDIX application, however, does interact with the other applications. Therefore, since the system can operate both voice messaging applications simultaneously, guests or temporary residents can be equipped with Lodging services while the staff is equipped with Intuity AUDIX services from the same Intuity system.
Features
The Intuity Lodging application provides:
Call Answer
Call Answer provides an answering service for unanswered extensions. Callers reaching Call Answer can either record a message or press 0 to transfer to an operator or attendant. The system administrator establishes the extension numbers that callers will reach when they press 0. Callers can press 0 at any time to be transferred to an attendant or operator for assistance. If they stay on the line after leaving a message, record the maximum length message, or remain silent instead of speaking, the system automatically transfers the call to an attendant.
Voice Messaging
Voice messaging for the Intuity Lodging application consists of retrieving, playing, and optionally saving the messages. The customer administers the system to determine whether or not guests are permitted to save messages and if they need a password to retrieve them.
The Intuity Lodging application offers several ways for guests and temporary residents to retrieve their messages:
- From their rooms, guests can call the system directly. The system then plays any messages in the order established by the system administrator, that is, either the oldest or the newest message can be played first.
- From outside the facility or from the facility lobby, guests can call the system, enter a password, and retrieve their messages. The system must be configured and administered to support this retrieval.
- Guests can ask an attendant to connect them to the system or direct the attendant to retrieve messages for them.
- Attendants can restore the deleted messages for guests, provided that they receive the request prior to midnight of the day that the message was deleted. Attendants can also retrieve guest messages up to 24 hours after the guest has checked out.
Voice messaging for the Intuity Lodging application also includes text and fax notification. While the application does not store text and fax messages, it does store a tally. Attendants can enter the number of messages and activate the message-waiting indicator to notify the guest of text and fax messages.
Optional PMS Interface
The Intuity Lodging application can operate with or without an active interface to a property management system (PMS). The optional interface to the PMS keeps the voice messaging database synchronized with the property's main registration system without intervention from an administrator. In configurations using a PMS interface, the Intuity system is the slave, and the PMS system is the master. The PMS terminal is the single point of control for both the PMS and the Lodging application for checking guests in and out, and for assigning preferences such as language and password.
Simplified Guest Interface
Intuity Lodging Release 1.1 and later allows guests to record customized greetings to which callers can listen before leaving a message. The standard system greeting is played if a guest does not record a personal greeting and in Release 1.0 application. System administrators can change the system greeting for both Release 1.0 and release 1.1 and later releases.
Broadcast Messaging
System administrators can use the Intuity Lodging application to create messages describing services, opportunities, or events and send the message to a selected group of guests or to all guests.
Requirements
Since the Intuity system uses universal ports on the tip/ring circuit cards, no specialized circuit cards are needed. Note, however, that older voice circuit cards from previous products cannot be migrated to the Intuity system.
The number of channels supported for Intuity Lodging depends on the size of the MAP. Each platform can be configured with a limited number of tip/ring circuit cards. Each card can have six channels. See the following table for channel information.
The administration on the switch or PBX depends upon whether or not both voice messaging software applications are installed on the Intuity system.
When Lodging is co-resident with Intuity AUDIX:
- All subscribers are placed in the same coverage path into the Intuity hunt group number.
- Each subscriber is entered in the database of only one application, Intuity AUDIX or Intuity Lodging.
- AUDIX subscribers call the Intuity hunt group to get their messages; Lodging subscribers call a dummy number that is forwarded to the hunt group number.
When Lodging is not co-resident with Intuity AUDIX:
- All guest telephones are placed in the coverage path of the Intuity main number.
- All guests call the main number to get their messages.
The Intuity system also requires a link to the PMS if the Lodging application will be interacting with it.
Available Languages
The following languages are available for the Intuity Lodging application:
- American English
- British English
- Canadian French
- Greek
- Japanese
- Mandarin Chinese
- Spanish
- Brazilian Portuguese
Contact your sales representative for additional information about available languages.
http://www.avaya.com Avaya UCS Information Development |
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