Voice Director

Voice Director has the following capabilities including:

• Voice Director Release 1
• Capabilities of Spoken Name Addressing and Name Dialing
• Components of Spoken Name Addressing and Name Dialing
• Hardware and Software Requirements

Voice Director Release 1

Voice Director Release 1 introduced speech recognition to the Intuity AUDIX messaging products. This provides enhanced speech recognition capabilities, Spoken Name Addressing, and Name Dialing for the Intuity AUDIX system. Spoken Name Addressing and Name Dialing allow the caller to specify an Intuity AUDIX subscriber by speaking the subscriber's name rather than using touchtones that correspond to the extension or spell the name.

Spoken Name Addressing enables a subscriber to:

• Address a message.
• Transfer a call.
• Create a mailing list.

Currently, a subscriber on the Intuity AUDIX system can address a voice mail message by using the telephone touchtones and keying in the extension or name of the recipient. Voice Director allows the subscriber to address the message using spoken input instead of telephone touchtones. Spoken Name Addressing recognizes the spoken name and delivers the message to that person's mailbox.

Name Dialing is available as a separate application on the Intuity AUDIX system. Name Dialing answers the telephone, allows the caller to speak a name, speaks the name back to the caller, and then transfers the call to the extension associated with the spoken name.

Capabilities of Spoken Name Addressing and Name Dialing

The following list provides several characteristics of Spoken Name Addressing and Name Dialing;

• After a name is spoken, the recorded name is voiced back to the caller for acceptance.
• Spoken Name Addressing uses the same mechanism as non-speech-enabled Intuity AUDIX systems if more than one name matches the spoken input.
• You have the ability to customize subscriber names using a pronunciation editor. For example, if a subscriber's name is William Smith, the customized Voice Director name could be Bill Smith.
• The Name Dialing application can work with Intuity AUDIX systems as well as non-Intuity AUDIX systems networked to the Intuity AUDIX system through an Intuity Interchange.

Components of Spoken Name Addressing and Name Dialing

The Voice Director speech recognition application runs on a Windows-based workstation. It is easy to install, configure, and administer.

The components that make up the Voice Director system include:
 

Name Dialing Application	Allows callers to speak names for call transfers
Spoken Name Addressing feature in the Intuity AUDIX Application	Allows callers to speak names when addressing, transferring calls, or creating mailing lists
Voice Director Names Database	Generates a list of names based on the Intuity AUDIX subscriber database that can be recognized by the system
Voice Director Administration Screens	Provides administration data to the Voice Director system
Voice Director Windows Application	Provides speech recognition for the Voice Director system
Voice Director Pronunciation Editor	Allows access to the Voice Director names database for customization of name pronunciation

These components are combined to form four distinct units:
 

Intuity AUDIX Platform	The Intuity AUDIX platform can be any Intuity AUDIX Release 5 system with an Intuity AUDIX voice messaging telephone user interface (TUI) and Name Dialing.
Voice Director Server	The Voice Director server is a Windows-based workstation. It is a separate system that hosts the large vocabulary speech recognition application.
Voice Director Pronunciation Editor	The Voice Director Pronunciation Editor is an application that can be loaded on any multimedia Windows-based platform, including Windows NT, Windows 95, and Windows 98. This tool is used for editing the pronunciation of names located in the Voice Director subscriber database.
The Local Area Network (LAN)	The local area network connects the Intuity AUDIX system with the Voice Director server.

Hardware and Software Requirements

The Avaya Voice Director Spoken Name Addressing and Name Dialing features use a client-server architecture to provide speech-enabled messaging solutions. The client is the messaging platform, in this case, the Intuity AUDIX system. The server is a Windows-based workstation that supports the Voice Director speech recognition feature.

The Voice Director configuration consists of:

• An Intuity AUDIX system

This system can be any Intuity AUDIX platform configuration.

• A Windows-based workstation

The customer provides and maintains this component.

• An Ethernet TCP/IP network card

This card connects the Windows workstation with the Intuity AUDIX system. A network card must be located in both the Intuity AUDIX machine and the Windows workstation.

The following tables summarize the minimum hardware and software requirements for the Voice Director server.

• Windows NT 4.0 Workstation Minimum Requirements for Two Channels of Speech Recognition and 5,000 Names or Less
• Windows NT 4.0 Workstation Minimum Requirements for Four Channels of Speech Recognition and 5,000 Names or Less
• Windows NT 4.0 Workstation Minimum Requirements for Six Channels of Speech Recognition and 20,000 Names or Less
• Personal Computer Minimum Requirements (when only the Pronunciation Editor is installed)


 


Note: It is recommended that workstations configured as Voice Director servers be used exclusively for Voice Director. Loading additional programs impact system performance.


 


Table: Windows NT 4.0 Workstation Minimum Requirements for Two Channels of Speech Recognition and 5,000 Names or Less

Intuity AUDIX System	Voice Director Server	LAN
Hardware An Intuity AUDIX MAP/5P, MAP/5PV3, MAP/40P, or MAP/100P Software Intuity AUDIX Release 5 base system software	Pentium II 300 MHZ 128-MB memory 10-MB LAN card 2-GB hard disk space Windows NT 4.0 Workstation operating system NT 4.0 Service Pack 4 or later NT 4.0 Workstation Resource Kit Version 4 CD-ROM drive Sound card required if using the Pronunciation Editor; otherwise, not required	Ethernet TCP/IP network Note: It is recommended that the Intuity AUDIX and Voice Director systems be placed on the same LAN segment with no routers, repeaters, or bridges.

 

Table: Windows NT 4.0 Workstation Minimum Requirements for Four Channels of Speech Recognition and 5,000 Names or Less

Intuity AUDIX System	Voice Director Server	LAN
Hardware An Intuity AUDIX MAP/5P, MAP/5PV3, MAP/40P, or MAP/100P Software Intuity AUDIX release 5 base system software	(1) Dual Pentium II 300 MHZ or (1) Dual Pentium II 400 MHZ 128 MB memory 10-MB LAN card 2 GB hard disk space Windows NT 4.0 Workstation operating system NT 4.0 Service Pack 4 or later NT 4.0 Workstation Resource Kit Version 4 CD-ROM drive Sound card required if using the Pronunciation Editor; otherwise, not require	Ethernet TCP/IP network Note: It is recommended that the Intuity AUDIX and Voice Director systems be placed on the same LAN segment with no routers, repeaters, or bridges.

 

Table: Windows NT 4.0 Workstation Minimum Requirements for Six Channels of Speech Recognition and 20,000 Names or Less

Intuity AUDIX System	Voice Director Server	LAN
Hardware An Intuity AUDIX MAP/5P, MAP/5PV3, MAP/40P, or MAP/100P Software Intuity AUDIX release 5 base system software	633 MHZ Alpha 21164 CPU or better or Dual 450 MHZ Intel Pentium II CPU 128 MB memory 10-MB LAN card 2 GB hard disk space Windows NT 4.0 Workstation operating system NT 4.0 Service Pack 4 or later NT 4.0 Workstation Resource Kit Version 4 CD-ROM drive	Ethernet TCP/IP network Note: It is recommended that the Intuity AUDIX and Voice Director systems be placed on the same LAN segment with no routers, repeaters, or bridges.

 

Note: Alpha workstations do not support sound cards. To use the Pronunciation Editor, an additional Windows workstation needs to be added to the network.

If you are installing only the Pronunciation Editor, the personal computer requirements include:
 

Table: Personal Computer Minimum Requirements

Pentium 133 MHZ 32 MB memory 60 MB hard disk space Network interface card TCP/IP with a 1.1-compatible Winsock Windows NT 4.0, Windows 95, or Windows 98 VGA monitor Windows-compatible mouse Sound card

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