New Installations

Intuity AUDIX new installation topics include:

• Analyzing Customer Needs
• Platform Operating Requirements
• Site Specifications
• Switch Administration
• Points of Demarcation

Analyzing Customer Needs

To ensure the new Intuity AUDIX system meets the needs of the customer, an account representative conducts an in-depth analysis of the customer site and business requirements prior to installation. This analysis is provided by the Sales and Design Support Center (SDSC) for customers within the U.S. and by the International Technical Assistance Center (ITAC) for customers in other countries. It includes an evaluation of the following:

• Whether the business has a single location or multiple locations
• The number of end users (per site, if applicable)
• The estimated call volume
• The impact of any optional features purchased on the system capacity
• Any existing LAN or other networking configuration, and the information the technicians need to add a server to the system, such as TCP/IP addressing, Ethernet configuration, and so on


 


Note: It is the customer's responsibility to install and configure the LAN hardware and software. Therefore, the customer's PC/LAN administrator and email administrator must be included in the planning phase.

• The number of Intuity AUDIX machines that will be required

The results of the analysis are recorded on a series of worksheets that the installation technicians use to configure the system when it arrives at the customer's site.

Platform Operating Requirements

Platform operating requirements vary based on the type of platform. See� Weight and Space Considerations for a list of operating requirements for each of the Intuity AUDIX platforms.

Site Specifications

Several elements need to be considered when determining where to place the Intuity AUDIX platform. See Environmental Considerations and� Weight and Space Considerations for requirements.

Switch Administration

Before an installation can begin, the switch or PBX must be administered. See� Switch Administration for situations requiring switch administration.

Points of Demarcation

A demarcation point defines the extent of responsibilities for a product. Beyond this point, the customer is responsible for providing overall service.

When planning for an Intuity AUDIX system, be aware of the following demarcations:

• Switches
• Local area network (LAN) connectivity for Message Manager or other supported email application
• Intuity FAX Messaging demarcation
• Intuity Internet Messaging email demarcation
• Intuity Voice Director demarcation
• Intuity Message Manager demarcation

Non-Avaya Switch Demarcation

Service technicians dispatched for Intuity AUDIX system installation are not responsible for making any connections directly to a non-Avaya switch.The demarcation point for non-Avaya switches depends on the type of switch integration:

• Serial configurations—immediately following the null modem
• Serial configurations with peripheral hardware—immediately following the translator or the modem, as applicable
• Inband configurations—immediately before the modular connectors
• Digital station interface configurations—the end of the Avaya-provided connector cables


 


Note: Joint acceptance testing is recommended for systems integrated with non-Avaya switches.

LAN Connectivity Demarcation

The demarcation point for TCP/IP networking is the point of connection into the LAN circuit card. The customer is responsible for:

• The LAN cable
• The connector at the end of the cable for connection to the Intuity AUDIX system
• LAN administration not performed on Intuity AUDIX
• Maintaining the TCP/IP addresses and administration on the Intuity AUDIX system after the cutover, unless otherwise specified by contract

Service technicians dispatched for Intuity AUDIX system installation are not responsible for troubleshooting the customer's LAN. When planning or installing an Intuity AUDIX system, it is vital to include the PC/LAN administrator and email administrator, as applicable, in the process.

Intuity FAX Messaging Demarcation

Intuity FAX Messaging uses the same equipment as Intuity voice messaging. The IVC6 universal ports support both voice and fax messages without additional cabling or hardware. As with Intuity AUDIX, the point of demarcation for Intuity FAX Messaging is the same as the switch integration point of demarcation, that is, the switch box (for non-Avaya switches).

Service technicians dispatched for Intuity AUDIX system installation are not responsible for troubleshooting the customer's fax machines.

Intuity Internet Messaging Demarcation

The demarcation point for Internet Messaging is the same as that listed for LAN connectivity. Internet Messaging can only trace delivery of a message to the trusted server, the last point before delivery to the Internet Service Provider (ISP) or Internet connection. Message status can be traced in the Messaging Logs. Given the nature of Internet delivery mechanisms, a message cannot be followed between endpoints. This is a distinct difference from the digitally networked aspect of an Intuity AUDIX network, in which it is possible to trace the delivery of a message from origination to endpoint.

Avaya Voice Director Demarcation

The demarcation point for Voice Director is the same as that listed for LAN connectivity described above. In addition, the customer is responsible for:

• Acquiring a Windows-compatible computer and installing the necessary hardware system
• Installing the operating system
• All aspects of the LAN that provide the communication between the Intuity AUDIX system and the Voice Director server
• Installing the Voice Director software on the Voice Director server if the Professional Services offer is not purchased

After installation, the customer is responsible for:

• Maintaining the TCP/IP addresses
• Administration on the Intuity AUDIX system unless otherwise specified by the contract
• Verifying the accuracy of subscriber names found in the Voice Director pronunciation database

Service technicians dispatched for Intuity AUDIX system installation and maintenance cannot troubleshoot the customer's LAN or Windows-based workstation unless specified by contract.

Prior to activating service to local subscribers, the customer is responsible for verifying the pronunciations for all subscribers' names in the Voice Director pronunciation database.

Intuity Message Manager Demarcation

Intuity Message Manager is a windows client software and must have the correct LAN connectivity and IMAPI turned on in the Intuity AUDIX server or some optional applications will not perform correctly. The www.messenger which is a separate NT server much like the Voice Director must have these connections set properly. This NT server contains a web application that communicates to the Intuity server and client workstation (Windows, mac, and Sun) through a browser.

http://www.avaya.com Avaya UCS Information Development