Forwarding

This is the ability to forward a user's calls to another extension or external number. Calls can be forwarded when there is no answer, when the extension is busy or for all calls. This can be enabled/disabled by dialing short codes or via the Phone Manager application. See Call Forwarding for call forwarding related short codes.

The following fields are configurable within the Forwarding tab:

• Follow Me Number: Default = Blank
  All calls are redirected to the extension number entered. If the redirected call fails or is not answered then the call behaves as though this User's extension had failed to answer, eg. the Forward settings take effect or voicemail is used.

• Forward Unconditional: Default = Off
  All calls, except group calls, are forwarded to the Forward Number set below.

• Forward Number: Default = Blank
  The telephone number to which calls are to be forwarded when Forward Unconditional is on. This may be an internal or external number, eg. a cell phone.

• Forward On Busy: Default = Off
  Calls are forwarded to the number set below if the user's extension is busy. If the user has call appearance buttons programmed, the system will not treat the line as busy until all the call appearance buttons are in use.

• Forward On No Answer: Default = Off
  Calls are forwarded to the number set below when the user's extension is does not answer within their set No Answer time.

• Forward Number: Default = Blank
  The number to which calls are forwarded when Forward On Busy and/or Forward On No Answer are on.

• Forward HuntGroup Calls: Default = Off
  If the user is a member of a hunt group, the hunt group call can also be forwarded if required. The group's Ring Type must be Hunt or Rotary (not Group or Idle). This option only forwards hunt group calls when Forward Unconditional is also on and use the same Forward Number as Forward Unconditional. The call is only forwarded to this number for the period defined by the hunt group's No Answer Time after which it returns to the hunt group.