System Telephony

Information within this tab allows you to set the system defaults for telephony operation. These can also be set per user in the Telephony tab of the User configuration form.

For details of the ringing tones see Ring Tones.

The following fields are configurable within this tab:

• Default Outside Call Sequence: Default = RingNormal
  Default Ringing sequence for outside calls. These ring tone settings only apply to analog phones.

• Default Inside Call Sequence: Default = RingType1
  Default Ringing sequence for internal (extension to extension) calls. These ring tone settings only apply to analog phones.

• Default Ring Back Sequence: Default = RingType2
  Default Ringing sequence for calls that are ringing back an extension, eg. CTI calls, VoiceMail and Ring Back when free. These ring tone settings only apply to analog phones.

• Dial Delay Time (ms): Default = 4000ms (USA/Japan), 1000ms (ROW)
  The time the system waits following a dialed digit before it interprets all the digits dialed as a unique number. This allows Short Codes and Extensions to have overlapping numbers, eg. Extension "555" and the telephone number "5551234".)

• Dial Delay Count: Default = 0 digits (USA/Japan), 4 digits (ROW)
  The number of digits to wait for before interpreting the dialed digits - this acts earlier than the dial delay time if this number of digits has been entered.

• Default No Answer Time (secs): Default = 15 seconds
  The amount of time allowed after the start of ringing to when the phone has been considered unanswered. This determines the amount of time a call rings at the extension before going to Voicemail and also the amount of time a call rings at the extension when auto callback has been invoked.

• Hold Timeout (secs): Default = 90 seconds
  The time calls remain on hold before recalling to the user who held the call. Entering 0 disables this feature.

• Park Timeout (secs): Default = 300 seconds
  The time calls remain parked before recalling to the user who parked the call. Entering 0 disables this feature.

• Show Account Code: Default = Off
  If enabled, the list of account codes will display in Phone Manager. If disabled, the request for account codes will be blocked.

• Auto Hold: Default = On   

If you have more than one line configured for your phone, having Auto Hold enabled will place the first line on hold when the user picks up the second line. If not enabled, the first line will be dropped.

• Local Dial Tone: Default = On
  For all normal operation this should be left enabled as it allows the system to provide dial tone to users (essential for MSN working).

• Local Busy Tone: Default = Off
  Used when local exchange gives busy signal (via Q.931) but provides no Busy Tone. For all normal operation this should be left off.

• Companding:
  Used to select the method of audio compression for voice calls between ALAW and ULAW (also called MU-LAW or -Law).

• Conferencing Tone: Default = Off
  When off, gives a single tone when a new party joins a conference and double-tone when a party leave a conference. When on, repeats the conference tone every 10 seconds to all conference parties.

• Inhibit Off-Switch Calls: Default = Off (Italy = On)
  When on, bars any calls (internal or external) from being diverted or forwarded off switch.

• Dial By Name: Default = On
  When on, allows the directory features on various phones to match the dialing of full names. When off, the directory features use the pre-IP Office 1.4 method of first character match only.

• Busy Tone Detection: Default = System
  Allows configuration of the IP Office's busy tone detection settings. The busy tone detection options (frequency mode and width) are defined by the system locale. They should not be adjusted unless advised by the Avaya Technical Support.