User Telephony

This form allows you to set telephony related features per user. These override the settings in the Telephony tab of the System configuration form.

For details of the ringing tones, see Ring Tones. DefaultRing uses the system default setting set through the System | Telephony tab.

The following fields are configurable within this Telephony tab:

• Outside  Call Sequence: Default = Default Ring
  Sets the Outside call pattern for the User. These ring tone settings only apply to analog phones.

• Inside Call Sequence: Default = Default Ring
  Sets the Inside call pattern for the User. These ring tone settings only apply to analog phones.

• Ring Back Sequence : Default = Default Ring
  Sets the Ring Back call pattern for the User. These ring tone settings only apply to analog phones.

• Allocated/No Answer Interval (secs): Default = Blank
  Leave blank to use the System Default Allocated/No Answer Interval (default 15 seconds). This determines the amount of time a call rings at the extension before going to Voicemail and the amount of time a call rings at the extension when auto callback has been invoked.

• Wrap-up Time (secs): Default = 2 seconds
  Specifies the amount of time before the user can take another call. You may wish to increase this in a "call center" environment where users may need time to log call details before taking the next call. If set to 0 the user does not receive any calls. It is recommended that this option is not set to less than the default of 2 seconds. See Set Wrap Up Time.

• Transfer return Time (secs): Default = Blank
  Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. Configurable  up to 180 seconds.

• Individual Coverage Time (secs): Default = 10 seconds

Specifies the length of time before the Coverage Appearance function is activated. This function sets how long the phone will ring at your extension before going to any covering users. This time setting should not be equal to or larger than the Allocated/No Answer Interval time.

• Login Code: Default = Blank
  The code that has to be entered, as part of the Extension Login sequence, to allow a User to make use of any telephone as if it was theirs. This Login Code can be used for Hot Desking as well as loging back onto your phone after it has been used by a hot desker.  See Hot Desking. This entry must be at least 4 digits for DS port users.

• Login Idle Period (secs): Default = Blank (Off)
  If the telephone is not used for this period, the user currently logged in is automatically logged off. This option should be used only in conjunction with Force Login (see below).

• Monitor Group: Default = Blank
  Sets the Hunt Group the User can monitor. See How to Monitor Calls.

• Call Waiting On: Default = Off
  Call waiting attempts to give the user a tone to indicate other calls are waiting. Note: If the user has call appearance buttons programmed, call waiting will not get activated. The next incoming call will appear on an available call appearance button. When there are no available call appearance buttons, the next incoming call will receive busy tone. See Call Waiting.

• Answer Call Waiting on Hold (Analog): Default = On
  Applies to analog extension users only. If the user has a call waiting and places their current call on hold, the call waiting is automatically connected.

• Busy on Held: Default = On
  If on, when the user has a call on hold, new calls receive busy tone (ringing for incoming analog call) or are diverted to voicemail if enabled, rather than ringing the user. Note this overrides call waiting when the user has a call on hold.

• Outgoing Call Bar: Default = Off
  Stops external calls from this User's extension. See Call Restriction.

• Offhook Station: Default = Off
  Indicates whether this extension is used with a hands free or standard handset.

• Can Intrude: Default = Off
  Check this option if the User can interrupt other user's calls. See Call Intrusion.

• Cannot be Intruded: Default = On
  If checked, this user's calls cannot be interrupted or acquired.

• Force Login: Default = Off
  If checked, the user must login to an extension using the Login Code created within this tab. For example, if Force Login is ticked for User A and after User B has logged off (having used User A's phone for Hot Desking), then User A must log back onto his extension to make use of the phone. If Force Login is not ticked, then after User B logs off, User A's extension will automatically be logged back on.

• Force Account Code: Default = Off
  If checked, the User must enter an Account Code to make an external call. See Account Codes.

• System Phone: Default = Off
  Allows the user (on 4400/4600/5600/6400 series phones with a Menu key) to alter the date and time displayed on thel phones. On other phones it is accessed by pressing Menu | Menu | Func | Setup. Also allows SoftConsole users to use the SoftConsole Send Message function.

• Remote Homeworker/Agent: (Only available in locales where Index is supported) Default = Off
  Select if the user has been configured as a remote extension on an Avaya INDeX telephone system. Refer to INDeX Level 10 documentation for full details. Only available in Locales where INDeX may also be supported.

• Can Accept Collect Calls: Default = Off [PTB Only]
  Determines whether the user is able to receive and accept collect calls.

• Multi Line Options: Used to configure Key & Lamp functions.

See the Key & Lamp manual for details on these configuration fields.

• Pre-Select: Default = Off

• Ringing Line Preference: Default = On

• Idle Line Preference: Default = On