Extension Error

VISUAL INDICATION: Message Waiting indicators at top of telephone and the left middle of the faceplate display a broken flutter for a total of 5 cycles (with one cycle being alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off).

CAUSE: The PBX does not recognize the extension entered or cannot find a valid gatekeeper.

RESOLUTION: Confirm the extension is correct and is correctly administered on the switch. Then try registration again, taking particular care to enter the extension accurately.

Extension
in Use

VISUAL INDICATION: If the extension is currently being used and a first registration attempt is made, the Message Waiting indicators at the top of telephone and left middle of the faceplate display a broken flutter (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) five times, then flash continuously, awaiting user entry. Making a second registration attempt using the same extension causes the Message Waiting indicators to display a continuous broken flutter, alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off. In addition, Call Appearance Line b’s LED flashes continuously until either the “*” or “#” button is pressed.

CAUSE: The PBX detects an extension conflict with an existing set or Softphone.

RESOLUTION: You can force the current telephone to register, and thereby disconnect the other user, by pressing #. The 4600 Series IP Telephone prompts you again for the extension and password. If you enter the same extension and password, you must confirm that you want to unregister the original user. Press # to unregister the original user and register the current telephone. Then press * to reset the telephone and enter a different extension and password. If no action is taken within 20 minutes, the telephone attempts re-registration and repeats the process until you intervene or power is lost.

IP address in use by another

VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance Line a, which is flashing.

CAUSE: The telephone has detected an IP Address conflict.

RESOLUTION: DHCP restart is automatically initiated. No user action required.

No Ethernet

VISUAL INDICATION: No LEDs flash when telephone is plugged in.

CAUSE: Telephone is not receiving power or when first plugged in, the IP telephone is unable to communicate with the Ethernet.

RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is Category 5, verify power is applied on the LAN to that jack, etc.

Password Error

VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter for a total of 5 cycles (with one cycle being alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off), then flash continuously, awaiting user entry.

CAUSE: The PBX does not recognize the password entered.

RESOLUTION: Confirm the password is correct, then try registration again, taking particular care to enter the password accurately.

System busy

VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed.

CAUSE: Most likely, the number of IP endpoints on the PBX is already at maximum, Less likely, network resource is unavailable.

RESOLUTION: The telephone was attempting to access the PBX and was not successful. Check the resource being called upon for its availability. If the resource appears operational and properly linked to the network, verify that addressing is accurate and a that communication path exists in both directions between the telephone and the resource. Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password.

System Error

VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed.

CAUSE: The PBX has an unspecified problem.

RESOLUTION: Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password. Consult your Avaya Media Server administration and troubleshooting documentation.

Undefined Error

VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed.

CAUSE: The PBX has rejected registration for an unspecified reason.

RESOLUTION: Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password. Consult your Avaya Media Server administration and troubleshooting documentation.

Wrong Set Type

VISUAL INDICATION: Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed.

CAUSE: The PBX does not recognize the set type.

RESOLUTION: Ensure the PBX is properly administered to expect the appropriate telephone for the IP Address and extension. Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password.