Column name

Description

Period

Time, in hourly increments, when calls were made to the voice system.

Service

Script associated with a group of calls made during the specified time.

Average Hold Time

Average duration of a call for the specified time in minutes and seconds.

Usage

Total number of calls for the specified time

Event Description

Name of the call data field

Event No

Identifying number for each call data message

Count

If the event is a numeric field, Count is the total value of all calls for this event during the period. If the event is a non-numeric field, Count is the total number of all calls during the period.