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Type of feature
Barge-in is a base feature.
About barge-in
With barge-in, also called "allow interrupt" or "recognize during prompt," callers can interrupt or barge in during voice prompts by speaking. Speech recognition accepts either speech or touchtone input in response to a prompt. Barge-in operates for speech much like the talk off option does for touchtone input, where a caller can interrupt the prompt by pressing a touchtone key on the telephone keypad.
Hardware requirements
The Avaya IR system supports barge-in using echo cancellation supplied by the telephony cards.
Software requirements
Barge-in is is installed as part of the IR Base System package (AVir). For more information, see Interactive Response Base System package.
Application development considerations
In IVR Designer applications, barge-in can be enabled for prompts in voice applications by setting the Allow Interrupt field to True in the Response tab of the Menu node, the Prompt and Collect node, or the Automenu node. Barge-in is not currently supported for use with the Dial Pulse Recognition (DPR) feature.
