|
|
|
|
|
Type of feature
Call data reports are included as a base feature.
About the call data reports feature
Call Data Handler (CDH) is a software process that accumulates generic call statistics and application events for call data reports. The CDH software process manages the call data that is stored in local ORACLE database tables or UNIX flat files.
Call data reports are generated using the call data in the local ORACLE database or the UNIX flat files. Call data reports include Call Classification, Call Data Detail, Call Data Summary, and Traffic reports. Data for the call data reports are generated from local CDH tables.
Software requirements
The call data reports feature requires the JDBC Integration package (AVjdbcint). For more information, see JDBC Integration package.
Using this feature
To view CDH reports using Web Administration, a local or remote database must be set up, and CDH records have to be uploaded to the database. Select call data handling reports using the Call Data Handling Reports screen in Web Administration (Reports > Call Data Handling Reports).
By default, call information is stored in CDH text files on the Avaya IR system. If the system has a local Oracle database, you can administer the system to store CDH records in the Oracle database. The CDH text files are UNIX flat files structured to resemble the CDH database tables. The CDH tables are the call, events, and service tables. The text files are: call.csv, events.csv, and service.csv. These files represent the 3 tables used by the JDBC process to store the call, event, and service information.
