NMS digital telephony cards and software

New digital telephony cards (AG4040) and software (Natural Access 2004-1) are available from NMS. The AG4040 offers T1, E1 (75 Ohm), and E1 (120 Ohm) interfaces on a single board. The type of interface can be selected through system administration. An Avaya IR Release 1.3 system can be equipped with one or two AG4040 boards, or with one AG4040 board and one AG4000 board. For more information, see NMS package and NMS AG 4040 boards.

QSIG digital protocol

QSIG is an ISDN-based signaling protocol for signaling between nodes of a Private Integrated Services Network (PISN). The QSIG protocol is based on the ISDN Q.931 standard. The QSIG protocol can be used on ISDN-PRI T1 or E1 digital interfaces. For more information, see Digital protocol - PRI feature.

MRCP Protocol for Speech Servers

Media Resource Control Protocol (MRCP) is an emerging, open standard for speech interfaces that supports the interoperability of vendor systems. MRCP addresses the communications between interactive voice response systems like Avaya IR and specialized media resource engines (including but not limited to those that support ASR and TTS functionality). For more information, see MRCP feature, MRCP ASR package, and MRCP TTS package.

Changes to optional third-party speech packages

Changes have been made to the versions of optional third-party speech packages that Avaya IR supports. For more information, see SpeechWorks OSR package and RealSpeak TTS packages.

VoiceXML 2.0 compliance

The VoiceXML forum has created a VoiceXML 2.0 certification test. Changes and new features have been added to the Avaya Voice Browser to comply with the VoiceXML 2.0 certification test. For more information, see New VoiceXML capabilities for the AVvoicxml2-0 package and New VoiceXML capabilities for the AVvoicxml2-0 package that may affect customer applications.

Setting up a second Network Interface Card for failover

Describes how to set up a second Network Interface Card (NIC) as a standby or failover interface in case the primary NIC fails. For more information, see Setting up a second Network Interface Card for failover.

Avaya Speech Applications Builder

Beginning with Avaya IR Release 1.2.1, VoiceXML applications created using Avaya Speech Applications Builder and rendered for the Avaya IR system and supported speech engines can be executed on the Avaya IR system. Avaya Speech Applications Builder is a rapid speech application services creation environment for automating call center services and enterprise business processes. To create and deploy VoiceXML applications for the AVvoicxml2-0 package, Avaya recommends that you use Avaya Speech Applications Builder Release 1.3 or later.

Migration/upgrade strategy

Avaya IR Release 1.3 supports migration from the previous Avaya IR platforms. Customers on CONVERSANT V6.1 or later platforms can migrate data from previous platforms and upgrade to our newer platforms. Upgrades from previous Avaya IR platforms are also supported. For more information, see Migration.