ASAI017 (A_ENFAIL_VCBSY)

Alarm level

Critical.

Description

The ASAI domain with the specified extension cannot be activated. Information about the call placed to this domain will not be reported to the service assigned to this domain. Either the virtual channels are unavailable or they are all busy.

Note:
If message ASAI029 follows this message, no corrective action is necessary.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To correct the problem and remove the alarm:

1. Contact your remote maintenance service center for assistance.
2. Stop the voice system.
3. Edit the file /vs/data/irAPI.rc:
   1. If a VCHANS=32 entry exists, change the number 32 to 40.
   2. If a VCHANS entry does not exist, add the line VCHANS=32.
4. Start the voice system.

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