CGEN002 (CGEN_SYSTBL)

Alarm level

Major.

Description

The voice system table named in the message is corrupted or cannot be accessed by the source of the message. System functionality is severely impaired.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To correct the problem:

1. Go to the Feature Licensing screen (Configuration Management > Feature Licensing) and make sure that the number of channels installed on the Avaya IR system is a legal configuration.

   If the number of assigned channels exceeds the licensed number, system functions may be affected. If you have exceeded the number of licensed channels, you will need to contact your Avaya support representative to purchase more channels.

2. If the number of assigned channels is within parameters, check the name of the voice system table (table_name).
3. If table_name is devtbl, take these actions
   1. Stop the voice system.
   2. Move the devtbl to another area.

      For example, type mv /vs/shmem/devtbl.old and press Enter.

   3. Start the voice system.

      Warning:
      This procedure causes all system configuration information, such as switch administration and service assignments, to be lost. When the voice system is restarted, the system configuration uses the default settings.

4. If table_name is anything other than devtbl, take these actions:
   1. Stop the voice system.
   2. Start the voice system.
5. If the problem persists, reboot the operating system.

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