CGEN024 (CGEN_EXECFAIL)

Alarm level

Critical.

Description

The voice system service provided by the identified process has failed to start up. The result is that an incoming call has not been processed.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To correct the problem:

1. If the messages indicate that the process is a permanent process, take these actions:
   1. Type ps -ef and press Enter to determine whether the process is running.
   2. If the process is running, type ls -l process and press Enter to check that the identified process exists and that it is executable.
   3. If the process is executable, make sure that the service assigned to the channel is a valid by entering display service.
   4. If the service is on the list, it is a valid service.
   5. If the service is not on the list, reassign the service.
2. If the messages indicate that the process is a not a permanent process, take these actions.
   1. Stop and start the voice system.
   2. If the problem persists, make sure that the process is correctly entered in the /etc/inittab file.

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