HOST005 (HOST_NOPOLL)

Alarm level

Major.

Description

The application cannot access the host on the specified session to get data for the call. The host has stopped polling or checking the voice system. One of these problems exists:

• Host sessions are recovering or logging in.
• There is a mismatch between the voice and host configurations.
• The host is down or the host connection is down.

Repair procedure

To resolve the problem:

1. Go to the Message Log Report screen (Reports > Message Log Report) and check for a HOST017 message.
2. If no HOST17 message appears in the Message Log Report screen, type hstatus and press Enter to determine if the sessions are recovering or logging in.
3. If the sessions are recovering or logging in, wait until this process is complete.

   No additional steps are necessary.

4. If the sessions are not recovering or logging in, wait until a HOST017 message appears in the message log, and then reset the host connection:
   1. Type stop_hi and press Enter to stop the host.
   2. Type start_hi and press Enter to restart the host.
5. If the problem persists, type hfree session_number and press Enter to free the specified session of the card.

   The system displays a message reporting the success or failure of the hfree command.

6. Type sb_te session_numbers and press Enter.

   The Terminal Emulator (TE) displays the current screen of the Licensed Unit (LU). The 3270 status line appears at the bottom of the screen to inform you whether or not the host is active.

7. If the host connection is not restored, check configuration settings and network conditions:
   • Check that configuration settings in both systems are correct and make any required changes.
   • Check with your LAN administrator to ensure that the connection between the host and the IR system is operating, and that the host is not down.

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