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The Avaya IR system allows you to provide callers with bilingual service. The system plays prompts and announcements, and recognize speech, in several languages. In some cases you can provide this type of service with a single application. In other cases, you will need to use a separate application for each language.
Selecting a language
All bilingual services, whether simple or complex, should ask callers for their preferred language at the beginning of the application. The system then selects the application (or part of the application) that speaks and recognizes speech in the language the caller chooses.
Use a language gate
The part of the application that asks the caller to pick one of two languages is called a language gate. Since the system can recognize only a single language for each Prompt & Collect statement, the language gate must be written carefully. The speech recognition language gate illustrated below includes two questions, one in each language. Each question asks the caller to say a vocabulary word in one of the languages. The application then branches to a different application, depending on the caller's response.
You can also have a language gate for a touchtone-only application. First, greet the callers in each language. Then say, for example, "For English, press one. Para Espa�ol, marque dos." The code, then executes a different application, based on caller input.
Dates, times, and monetary amounts
If your application does not need to speak dates, times, monetary amounts, or numbers to the caller, you can use a single application to handle the interactions in both languages. Write the application in two different parts, with each part prompting and recognizing speech in a single language. When the caller chooses a preferred language in the beginning of the application, branch to the correct section.
If your application must speak dates, times, monetary amounts, or numbers to the caller, each language must be processed in a separate application. A single application can have only one set of enhanced basic speech phrases, the phrases that are used to speak numbers. Therefore, each application can speak only numbers in a single language.
Enhanced basic speech allows the system to play commonly used words to callers from professional recordings made by Avaya. The best way to speak a numeric entry back to a caller is to use enhanced basic speech for the local language. You can install as many of these languages as you have space for on your system disks. One language will be available for each application, but your system can support several different applications.
