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Human factors and usability consultants are experts in the design and testing of interfaces between people and computers. Some consultants specialize in telephone-based user interfaces. If your company does not have people trained in usability or human factors, independent consultants are available to assist you in application design, testing, and deployment.
Contracting professional design and usability testing services can be cost effective, and can save you time and frustration. Customer satisfaction can also be increased, since you will be more likely to offer your customers a well-designed, extensively tested application.
Avaya offers human factors design consultation services on a Professional Services basis. For more information, contact your Avaya representative. For a directory of individuals and companies offering independent consulting in human factors and usability, contact the Human Factors and Ergonomics Society.
