Use prerecorded speech

Prerecorded prompts and announcements spoken by a professional speaker (such as a voice-over artist or a disc jockey) can enhance the quality of your application. It is usually appropriate to use the same recorded voice throughout the application. An exception is when you have a good reason to try to distinguish between different parts of the application. For instance, you may want to have help speech recorded by a male voice and the remainder of your prompts and announcements in a female voice. This consistency may help your callers to know their location within an application.

Avaya offers professional custom phrase recording services. If you are interested in purchasing custom phrases, contact your Avaya representative.

If you choose to contract a professional speaker on your own, consider the following guidelines:

• Record the speaker's voice to ensure that you like the way it sounds. You may want to record several different speakers to compare the quality of their recorded voices.
• Record the speaker's voice at a level that does not exceed -11 dBm0.
• Make sure the speaker can maintain a constant speaking rhythm and intonation throughout the recording session.
• Make sure the speaker can maintain a constant, acceptable level of volume and distance from the telephone or microphone while recording.
• Make sure the speaker's pronunciation is clear and that words are not over-enunciated.
• Make sure the recording environment is as quiet as possible. A room with carpeted walls and floor is usually sufficient.
• Prepare the phrases for the speaker in advance of the recording session.

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