Voice response application uses
Voice response applications can be used in a wide variety of situations. The following examples can help you determine some possibilities for the best use of voice response applications for your business.
Voice response for repetitive information requests
Repetitive information requests that can be fulfilled with a voice response application include:
- Interest rates, foreign currency exchange rates, and loan rates
- Real estate information on a property with a specific identifier such as a number
- Customer service information such as updates on product maintenance issues and their resolutions
- Status of automobile repairs being performed and their estimated costs
- Registration forms, entry blanks, or tax forms
- Conference and trade show information, such as a list of speakers and schedules
- Air travel information, such as departure and arrival times
- Financial statements company shareholders
Other examples include park or recreation locations, branch office and store locations, restaurant locations, bus schedules and rates, theater schedule and ticket rates, concert information, and sporting event times and results.
Voice response for database information requests
A voice response system can be connected to a system containing enterprise-specific information to access or store information in a host computer. Enterprise-specific information includes: published materials, bank accounts, and product descriptions. Database information requests include:
- Bank or investment accounts
- Magazine articles
- News wire stories
- Public records, such as deeds or licences
- Telephone directory listings
- Government records
- Catalog item descriptions
Voice response for order processing
You can design a voice response application to accept touchtone input or spoken input, so that callers can use the system to place orders, confirm orders, or check order status. Ordering processing includes:
- Merchandise orders, restocking – A manufacturer calls a supplier to request spare parts. A confirmation of the order can be faxed to the manufacturer.
- Hotel reservations – Callers can register and pay by telephone, then receive a confirmation fax including a map and directions.
- Travel reservations – Callers can reserve a seat and pay over the telephone. Confirmation can be sent by fax.
- Benefits registration – Callers sign up for a combination of benefits, and can request confirmation by fax.
- Brokerage services – Callers can buy and sell stocks and bonds, receiving a fax confirmation of the transaction.
- Talent agency – Callers can request information on actors with particular talents or physical attributes. Information can be spoken out, and photographs and resumes can be faxed to the caller.
Voice response for information gathering
A voice response system can be used to gather information from those who call a designated number. Information gathering includes:
- Consumer or political surveys
- Customer feedback and complaints
- Employee feedback
