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Voice application basics provides an overview of basic voice response application concepts, and of how voice applications are used.
What is a voice response system?
A voice response system consists of hardware and software that provides either full or partial automation of telephone transactions that would otherwise be performed by an operator or attendant, an employee, or a call center agent.
What is a voice response application?
An application is a set of instructions written for the voice response system that tells it how to carry out an automated transaction. Applications define the call flow and determine what callers hear and how callers respond to the system.
