Getting started with system monitoring

In this topic, you practice monitoring your Avaya IR system. You should monitor operations every day.

To monitor system operations:

1. During a busy time, make test calls to the numbers that customers use and record any problems. The questions that follow guide you in assessing operations.
   • Were you able to reach numbers without having to make repeated attempts?
   • Was the connection good?
   • Did the Avaya IR system prompt you for information and respond to your input?
2. Go to the Message Log Report screen (Reports > Message Log Report) and review system error messages.
   • Are there any critical (*C) or major (**) errors?
   • Are there any minor (*) errors?
3. Display explanations of error messages, if necessary.
4. Note any problems and close the Message Log Report.
5. Go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment).
6. Note any problems and close the Display Equipment screen.
7. If it would be helpful to view service operations live, enter sysmon at the command line. The questions that follow guide you in assessing operations.
   • Are any channels taking too few or no calls?
   • Are transfers going to the correct extensions?
   • Is caller input coming in correctly?
8. Take action as needed based on your observations.

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