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Background
The application provides the automated version of the communication between the caller and the agent. The transaction is one component of the application that involves the actual exchanges between the caller and the agent. The transaction is also referred to as the call flow.
Before you can begin speech development, you must determine the transaction for the application. It is also a good idea to develop an outline of the application, as well as a general idea of what speech phrases and prompts are necessary. For example, you must decide what type of service you are going to provide, as well as the language and the gender in which the speech will be recorded.
Reference
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