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Recognition confirmation is the ability of the system to repeat the caller's spoken response back to the customer for confirmation. For example, a script prompts a caller, "Please say your area code," and the caller says, "Six, one, four." Using recognition confirmation, the system repeats what it recognizes the caller's response to be and then prompts, "If this is correct, say `yes', if not say `no'." The caller then confirms whether the system recognized the spoken input properly.
For more information about recognition confirmation in IVR Designer applications, see information about the Confirmation Input Mode field on the Confirmation tab of the Menu, Prompt and Collect, Automenu, or Voice Capture node in the Avaya IVR Designer Help.
