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Avaya can create a custom vocabulary to supply your application with speech recognition software for words not included in the standard package. For example, the vocabulary might include the words "checking" and "savings." With a custom vocabulary, the application could prompt the following:
"For your checking account balance, say `checking' or to hear your savings account balance, say `savings'."
A custom vocabulary requires application analysis by Avaya, speech data collection, model creation, and custom grammar work. For more information, contact your Avaya representative.
