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Natural Language Speech Recognition (NLSR) lets you create IVR applications that offer the caller a more natural way of interacting with the software. NLSR uses a client/server configuration in which the Avaya IR system uses one or more external NLSR servers to process speech data collected from callers during Prompt and Collect actions. NLSR is a flexible new way to take advantage of external vendor NLSR engines within IVR applications.
NLSR grammars
A prerequisite to creating and deploying NLSR applications is creating the required NLSR grammars. Check with your NLSR vendor for the specifics on how to create and install the required grammars.
In addition to creating the actual NLSR grammars, you must also create corresponding "stub grammars" for each NLSR grammar you intend to use in your application. For information about how to create stub grammars, see Creating Stub Grammars in the Avaya IVR Designer help system.
