Introduction to Siebel eBusiness Integration

Introduction to Siebel eBusiness Integration describes how to create applications for Avaya IR that can exchange data with Siebel eBusiness products.

The descriptions in this section assume:

• Familiarity with Siebel eBusiness (setup, administration, and use).
• Familiarity with Avaya IR application development, preferably using IVR Designer.
• Familiarity with the Extensible Markup Language (XML).

Any Avaya IR system running an application to interface with Siebel eBusiness needs to have Gold Systems Vonetix version 2.1 or higher loaded on the system.

Basic concepts

Applications on Avaya IR exchange information with Siebel eBusiness databases using XML documents. This is facilitated by Vonetix middleware on Avaya IR and the Business Integration Manager on Siebel eBusiness.

Vonetix enables the application to read, create, and send XML documents from Avaya IR. The Business Integration Manager manages the translation and transfer of XML documents within Siebel eBusiness, and accesses Siebel eBusiness databases using abstract objects that encapsulate the data of interest.

If the Computer Telephony Integration (CTI) feature is being used, then a call can be passed to the Siebel operator from Avaya IR. Information inserted by the application into the UUI field will then automatically be transferred to the Siebel eBusiness Desktop (as a "screen pop").

Creating an application

There are several basic steps involved in creating an application on Avaya IR to access and/or send data to a Siebel eBusiness database. These steps provide the basic organization of this guide for application developers:

1. Identify which data will be transferred from Siebel eBusiness to Avaya IR.
2. Identify which data will be transferred from Avaya IR to Siebel eBusiness.
3. Create a Siebel integration object that represents the data of interest.
4. Create a workflow within Siebel eBusiness that manages the exchange of information between Siebel eBusiness and Avaya IR.
5. Use Siebel eBusiness to generate a document type definition (DTD) for each integration object.
6. Use the DTD to generate a document type definition (DTD) for each integration object.
7. Create the Avaya IR application using IVR Designer. The application uses the XML template to generate an XML document which is sent to Siebel eBusiness.

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