Identifying data to be transferred

An application on Avaya IR will be doing one or both of the following:

• Querying Siebel eBusiness for information in a Siebel database (retrieve data from Siebel eBusiness).
• Updating a Siebel eBusiness database (send data from Avaya IR to Siebel eBusiness).

The first task for the application developer is to decide what data is of interest, and where it is.

Data on Siebel eBusiness

Data on Siebel eBusiness resides in standard database files, organized according to what Siebel calls the "Siebel Data Model".

The data is accessible through object-oriented software. The software enables a user to group related data from various parts of the database into a "business object" which can be treated as a unit.

Example:
Names, occupations, and ages could be manipulated together as a "People" object. To get someone's name, the application would need to access the People object.

Data of interest may reside in several business objects.

When creating an application, it is important to identify the business object(s) that have data that will be queried and data that will be updated.

Data on Avaya Interactive Response

Data on Avaya IR can be:

• Collected directly from a caller (in a "prompt and collect" operation).
• Associated with the call (such as ANI or DNIS).
• Stored in a database.
• In a file.

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