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Workflows need to be created to enable the proper operations to be done within Siebel eBusiness. One or more workflows may be used, depending on the customer's needs.
A sample workflow for a query is shown in the following figure. In this workflow, an XML document is received from Avaya IR, a Siebel database is queried, and an XML document is prepared and sent to Avaya IR.
The the following figure shows a sample workflow for an update. In this case, data is inserted into a Siebel database after Siebel eBusiness receives an XML document from Avaya IR. An XML document is prepared and sent to Avaya IR.
The Siebel Workflow Guide in the Siebel Bookshelf describes how to set up workflows.
