System recovery plan
As with any other application running on a server, you should be prepared to do a partial or complete Avaya IR system restoration in the event of a disaster. Developing system documentation and maintaining backups helps you work with Avaya or act on your own to restore operations in the quickest, easiest manner.
Creating Avaya IR system records
Document the components and settings for your Avaya IR system:
- Keep a current list of all software, including versions, installed on your system.
- Store software in a safe and easily accessible location.
- Keep a list of your disk partitioning information, so you can restore applications to the correct location.
- Print and keep a copy of your Display Equipment screen.
- If you are using the VoIP feature, print and keep copies of configuration entries made using the Assign VoIP Card screen.
- Make sure that you know what to do to restore each application package. Record all values and parameters that must be entered.
- Record changes to system defaults.
- Record Avaya and other contacts and data about your system on the Avaya IR System Data Form.
Maintain backups
- Maintain two complete backups of your Avaya IR system. Identify backups by type, content, and date.
- Store backup copies away from the Avaya IR system (off-site, if possible).
- Keep copies of host configuration files that contain the information required on the Avaya IR system to be able to connect to a specific Host Mainframe System. (These files are sometimes called the host "GEN," because they can be used with an IBM SNA Mainframe NCP GEN system.)
Host configuration files
Save copies of host configuration files in case you need to restore the host connection to the Avaya IR system.
If you have a TN3270 connection, save copies of the following files:
- /etc/opt/tn3270/tn3270*.txt
- /vs/bin/util/tnstart
- /etc/hosts
- /etc/resolv.conf
If you have an SNA connection, save copies of the following files:
- /etc/opt/sna/sna*.txt
- /etc/opt/sna/sdlc.ini
- /etc/opt/sna/sna_node.cfg
- /etc/opt/sna/sna_domn.cfg
- /vs/bin/util/snastart
If you have completed a questionnaire for the vendor of host services, keep that as well.
