Restoring FOOS cards and channels

The FOOS state indicates that the card or channel was taken out of service by some physical channel error.

To restore a card or channel in the FOOS state:

1. Go to the Message Log Report screen (Reports > Message Log Report) and review any messages related to the particular card or channel.
2. Check connections and indicators on the back of the IR system and reseat the connection, if necessary:
   1. Check the physical connection to the card and determine if it is seated correctly.

      The card should not have worked its way out of the connection. See Checking cable connections for more information.

      VoIP may use a network interface (NIC) card that is different from the one used by other web-based processes for the Avaya IR system. If this is the case, check the connection for the card.

   2. If the connection is loose, re-seat it.
   3. Make note of other information about the card, such as lit LEDs, connection to the telephony switch for T1/E1 connections, LAN status for VoIP connections, and so forth.
3. If you have reseated the connection, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to see if the card or channel is now in the INSERV state.
4. If the card or channel is still not in service, contact your Avaya support representative about the problem and share the information you have gathered.

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