Restoring NETOOS cards and channels

The NETOOS state indicates that the card or channel was taken out of service by some network or physical channel error. This state refers only to channels that are defined as PRI protocol.

To restore a card in the NETOOS state:

1. Go to the Message Log Report screen (Reports > Message Log Report) and review any messages related to the particular card or channel.
2. Check connections and indicators on the back of the IR system and re-seat the connection, if necessary:
   1. Check the physical connection to the card and determine if it is seated correctly.

      The card should not have worked its way out of the connection. See Checking cable connections for more information.

   2. If the connection is loose, re-seat it.
3. If you have reseated the connection, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to see if the card or channel is now in the INSERV state.
4. If the card or channel is still not in service, take the following actions:
   1. Check the status of the card or channel on the switch system administration interface.
   2. Run diagnostics from the switch system administration interface to identify any errors with the switch connections
   3. If errors are identified, correct them.
   4. Busy out and release the card or channel on the switch to try to clear the problem.
   5. If necessary, re-check the status of the card or channel on the Display Equipment screen.
5. If the card or channel is still not in service, contact your Avaya support representative about the problem and share the information you have gathered.

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