Inspecting the IR system platform

When an NMS or VoIP card is in the BROKEN state, inspect the IR system platform:

1. If the BROKEN card is an NMS card, there should be a card in the identified slot.

   VoIP function is provided through the Ethernet connection, so there will not be a card in the slot.

2. If there is no NMS card in the slot, take one of the following actions:
   • Install an NMS card.
   • Disregard the BROKEN state if no card is required in the slot.

     An IR system may operate using one or two NMS cards. If the system is configured for two NMS cards, but has only one, system messages and screens report a BROKEN card for the empty slot.

3. Check the connection for the BROKEN card or channel on the back of the IR system.

   The card or channel should not have worked its way out of the connection. See Checking cable connections for more information.

4. If the connection is loose, re-seat it.
5. If you have reseated the connection, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to see if the card or channel is now in the INSERV state.
6. If the card is still not in service, verify that it is administered correctly.

   See Checking card administration for more information.

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