Checking card administration

If a card is present in the slot and securely connected, the next step is to check the IR system administration settings for the card.

To check administration settings:

1. Check configuration settings for the BROKEN card:
   • For the NMS digital interface card, go to the Display Digital Interface Card screen (Configuration Management > Switch Interfaces > > Digital Interfaces Protocols > Display Parameters > Display Digital Interface Card) to view the card parameters.
   • For the VoIP card, go to the Display VoIP Parameters screen (Configuration Management > Switch Interfaces > Voiceover IP > Display Parameters > Display VoIP Parameters) to view card parameters.

     Configuration settings should match the type of card installed. VoIP cards should be enabled.

2. If the card is configured incorrectly, make the required corrections:
   • For the NMS card, go to the Change Card screen for the appropriate type of digital interface (Configuration Management > Switch Interfaces > Digital Interfaces > Digital Interfaces Protocols > Change Parameters > Change Card - Digital Interfaces), and choose subsequent screens based on card type.

     See Checking NMS card configuration for useful commands related to NMS cards.

   • For the VoIP card, go to the Change VoIP Card screen (Configuration Management > Switch Interfaces > Voiceover IP > Change Parameters > Change VoIP Parameters > Change VoIP Card) and change parameters.
3. If you have corrected the card configuration, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to verify the card state.
4. If the card is still not in service, type display card card _number and press Enter and verify that the card is found.

   Note:i
   If there are problems with licensing, there may be no usable channels on the card, and the card will not be found when the display card command is run.

5. If the card is not found, go to the Feature Licensing screen (Configuration Management > Feature Licensing) and verify that there are enough Right-to-Use licenses (RTUs) for the channels supported by the card.
6. If you do not have an adequate number of RTUs for channels in operation, contact your Avaya support representative to arrange to acquire more RTUs.
7. If RTUs are not an issue, and the card is still not in service, you may be able to bring it back into service by removing and restoring it.

   See Removing and restoring cards for more information.

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