If the connection to a card is seated properly, and the card is configured correctly, try removing and restoring the card. Repeat the remove and restore process anytime that you change a configuration parameter or reseat a cable. Removing and restoring causes the IR system to attempt re-initialization of the card.
To remove and restore a card:
The IR system attempts to configure the card again. The reconfiguration process may bring the card back into service.
Even if you have made no changes to the card configuration on the switch, removing and restoring the card at this point may clear the problem.
If the card remains in the BROKEN state, you need to find out more and then contact your Avaya support representative. See Gathering data on card operations for more information.