Installing the PDS Integration package

The PDS/IVR Integration software for Avaya IR is contained in the AVdialer package. The AVdialer package is one of the optional packages included with the Avaya IR software.

To install the AVdialer package:

1. Log in to the Avaya IR system as root.
2. On the Avaya IR, add the following entries to the /etc/services file:

   agent 22700/tcp #AgentAPI
dialer_conn 22800/tcp #dialer_connector_process

3. Add the following entries in the /etc/hosts file:
   • The name of the Dialer machine
   • The IP address of the Dialer machine

     Note:
     You should have received this information from the person who installed the Dialer or from the network administrator.

4. Verify that you have the AVdialer package. See Obtaining the PDS Integration package for the procedure.
5. The AVdialer package requires a licensing feature password to install. To have this package installed, contact the Avaya Technical Services Organization (TSO). Refer to the Legal page (back side of title page) for information about how to contact the TSO.

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