Obtaining the PDS Integration package

The PDS Integration package may already be loaded on your system.

To determine if you need to obtain the PDS Integration (AVdialer) package:

1. Login in to the Avaya IR system.
2. Type ls /export/optional_packages and press Enter.

   If the system displays AVdialer, you can install the package using the procedure described in Installing the PDS Integration package. If there is no AVdialer package, follow the steps below to obtain the package from Avaya.

To obtain the PDS Integration (AVdialer) package:

1. From a Web browser, go to http://support.avaya.com.
2. From the navigation menu (the area on the left of the browser window, under Technical Database), select Call Center/CRM.
3. From the navigation menu, select Interactive Voice Response.
4. From the navigation menu, select Interactive Response.
5. From the main display area of the browser window, select Software Downloads.

   The browser displays a table listing the current software downloads.

6. In the Software Downloads table, click the link for the PDS Integration (AVdialer) package.

   The browser displays information about the software package, including instructions for downloading, installing, and uninstalling the package.

7. Follow the download instructions, to copy the software package file from the Web site.

To install the package, see Installing the PDS Integration package.

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