CDH005 (CDHSUM)

Alarm level

Major.

Description

The IR system cannot summarize CDH records. There is no impact on call processing, but CDH reports will not be built.

Possible reasons for the failure are:

• A CDH DIP is not configured in the /vs/data/ldbdip.rc file.
• The connection to the remote database failed.
• An SQL exception occurred.

Repair procedure

To resolve the problem:

1. Make sure that the CDH DIP is configured in the ldbdip.rc file.
2. If the CDH DIP is configured correctly, check the connection to the remote database.
3. If the connection to the remote database is operating and the application for the database is ORACLE, go the Message Log Report screen (Reports > Message Log Report), and check for messages regarding SQL exceptions.
4. If SQL exceptions have occurred, take action to correct them.

   When an SQL exception occurs, the text of the message about the event specifies the action to take.

   Any SQL exception reported during execution of cdhsum will be logged. You can use the logCat command to read the compressed files.

5. If the above actions do not resolve the problem, contact your Avaya support representative for assistance.

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