VOIP005 (VOIP_REMOTE_ERROR)

Alarm level

Major.

Description

The VoIP subsystem is not processing calls because there is a problem with remote equipment, a gateway, or a gatekeeper.

Repair procedure

To resolve the problem:

1. Go to the Assign VoIP Card screen (Configuration Management > Switch interfaces > Voice over IP > Assign VoIP Card) and check the entry in the Gatekeeper IP Address field.

   The gatekeeper is the DEFINITY or MultiVantage system that interacts with the VoIP subsystem. The IP address on the Assign VoIP Card screen should be correct and match the IP address for the DEFINITY or MultiVantage system in Solaris.

2. If the gatekeeper IP address is not correct, make the required corrections:
   • If necessary, revise the gatekeeper IP address on the Assign VoIP Card screen.
   • If necessary, revise the gatekeeper IP address in Solaris, or work with your network administrator to make the change.
3. If the gatekeeper address is correct on the Assign VoIP Card screen and in Solaris, determine whether LAN or switch problems are causing the error:
   • Contact your network administrator to inquire about LAN problems.
   • Contact your PBX administrator to inquire about switch problems.
4. If no problems exist with the LAN or the switch, attempt to clear the error by removing and restoring the VoIP card.

   Removing the card with the remove command may put it into the MANOOS (manually out of service) state. Once the card is in the MANOOS state, you can restore it to the INSERV (in service) state with the restore command.

5. If the VoIP card is not restored, contact your Avaya support representative.

© 2006 Avaya Inc. All Rights Reserved.