VOIP009 (VOIP CALL_ERROR)
Alarm level
Minor.
Description
An error occurred when a call was processed. No free channel is available to accept the call.
Repair procedure
To resolve the problem, take action according to the situation:
- Repeated messages of this type are a strong indication that the IR system is overloaded. More VoIP channels are required, or you may need to better manage the performance of the IR system.
- You must have RTU licenses for at least one channel to use the feature. Go to the Display VoIP Parameters screen (Switch Interfaces > Voice over IP > Display VoIP Parameters) and check the number of VoIP channels configured. Make sure that you have adequate licenses for these channels. You may need to change the configuration or purchase additional licenses.
