VOIP010 (VOIP_CALL_FORCE_CLEARED)

Alarm level

None.

Description

A call has been force-cleared (terminated) by the VoIP subsystem. Causes of call force-clearing are:

• Voice system shutdown (the most frequent cause)
• VOIP errors such as VOIP_CALL_ERROR, VOIP_MEDIA_ERROR and VOIP003 (VOIP_CONFIG_ERROR).

Repair procedure

Go to the Message Log Report screen (Reports > Message Log Report) and take action based on your findings:

• If force-clearing is occurring during shutdown, minimize the impact of shutdown on call processing by:
  • Allowing more time for active calls to end. You can specify a wait time of up to 600 seconds before the voice system stops.
  • Conducting shutdown during times when calls are not being handled or call activity is low.
  • Using the sysmon command to monitor voice operations while the system is shutting down.
• If you find multiple instances of VOIP_CALL_ERROR or VOIP_MEDIA_ERROR messages, reduce the overload on the IR system or the network. See VOIP_CALL_ERROR and VOIP_MEDIA_ERROR for more information.
• If you find a VOIP_CONFIG_ERROR message, correct the configuration. See VOIP_CONFIG_ERROR for more information.

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