Field

Description

Extension

The PBX extension number corresponding to one of the analog agent lines.

Values: A number 3 to 5 digits in length.

Split/Agent Extension

Specify one of the following:

• The split number of the ACD split if the channel operates as an extension in the ACD split
• The Agent ID of the Logical Agent if the channel is logged in as a logical agent in an EAS environment

Values: Split number is a 9-digit number. Agent ID is a number included in the extension numbers assigned to the dial plan of the MultiVantage PBX.

The Agent ID is unique and must not match a physical extension, split extension, or other extension number administered in the MultiVantage PBX.

Note that MultiVantage logins operate either as ACD extensions or Agent IDs, and a mixed environment of ACD and EAS is not permitted by the MultiVantage PBX.

Password

The password for the Agent ID.

Values: A 9-character string. A dash indicates no channel password used.

The channel password must match the password for the corresponding Agent ID.

Button

Description

Submit

Changes parameters for the ASAI channel and displays information about the channel

Reset

Sets fields to their default values

Cancel

Displays the Change ASAI Channel screen