Changing an ASAI channel

Prerequisites

Before you can change an ASAI channel, the channel must be logged out (see Logging out an ASAI channel).

Procedure

To change an ASAI channel:

1. From web administration, go to the ASAI Administration screen (Feature Packages > ASAI Administration).
2. Select Channels.
3. Select Change Channel.

   The system displays the Change ASAI Channel screen.

4. In the Channel field, select the channel number that you want to change.
5. Select Submit.

   The system displays the Change ASAI Channel screen for the channel you specified.

6. In the Extension field, type the PBX extension number.
7. In the Split/Agent Extension field, type the ACD split number, or for an EAS environment, the Agent ID.
8. In the Password field, do one of the following:
   • If you specified an ACD split number for the Split/Agent Extension field, use the default value (none) for this field.
   • If you specified an Agent ID for the Split/Agent Extension field, type the password associated with the Agent ID.
9. Select Submit.

   The system displays information about the success or failure of the administration attempt.

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