Column

Description

NAME

The domain name

TYPE

The domain type for the voice system

EXT

The extension

SERVICE

The application name that services the domain, and can be assigned to any type of domain (ACD, VDN, and so on).

SERVICE can be one of the following, depending on the domain type:

• ACD/VDN domains – If the application, ACD or VDN, directs calls to the voice system telephony channel, you must enter the special service VIS. VIS service provides the ability to start voice scripts on the tip/ring channels based on the DNIS. It also provides the ability for those voice scripts to use the A_Callinfo and A_Tran action. The service can be assigned to multiple ACD or VDN domains. All channels that are administered as agents must be members of at least one ACD or VDN domain.
• CTL domains – The SERVICE must be monitoring
• RTE domains – The SERVICE must be routing

STATUS

The domain maintenance state, shown as one of the following:

• broken (broken) – A virtual channel could not be allocated for the service assigned to this domain
• foos (facility out-of-service) – The ASAI digital link is not operating
• initing (initializing) – The service assigned to the domain is failing initialization
• inserv (in service) – The domain is ready to receive call information from the switch
• manoos (manual out-of-service) – The domain has not been placed into service
• netoos (network out-of-service) – The ASAI link is up, but attempts to receive call information from the switch are failing