Field

Description

Domain Name

The name of the domain

Extension

The telephone extension associated with the domain.

Must enter any for calls transferred to any destination not already monitored by another domain, or one of the following, depending on the domain type:

• ACD switch extension – Corresponding ACD split switch extension being monitored.
• VDN switch extension – Corresponding VDN switch extension being monitored.
• CTL extension – Extension for which calls are being transferred by a voice system channel using the A_Tran action and processed by the CTL domain. Extension must correspond to an extension used in the Destination field of the A_Tran action used by an application assigned to the ASAI channel.
• RTE extension – Extension that limits the processing of route requests based on the extension dialed. Only route requests for the specified extension are processed.

Service

The application name that services the domain, and can be assigned to any type of domain.

Type

The domain type for the voice system.

Values: Must be one of the following:

• ACD – Monitors calls to the corresponding split domain on the switch
• VDN – Monitors calls to the corresponding VDN domain on the switch
• CTL – Monitors calls transferred away from the voice system (by a voice script using the A_Tran action) to destinations on the switch that are not monitored by an ACD or VDN domain (for example, monitor calls transferred using A_Tran to miscellaneous extensions). CTL domains are defined only by the voice system and do not correspond to any domain on the switch.
• RTE – Accepts Route Requests from the switch. RTE domains are defined by only the voice system and do not correspond to any domain on the switch.

Button

Description

Submit

Adds the domain and displays domain information

Reset

Sets fields to their default values

Cancel

Displays the ASAI Domains screen