Extension
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The telephone extension associated with the domain
Must enter any for calls transferred to any destination not already monitored by another domain, or one of the following, depending on the domain type:
- ACD switch extension – Corresponding ACD split switch extension being monitored.
- VDN switch extension – Corresponding VDN switch extension being monitored.
- CTL extension – Extension for which calls are being transferred by a voice system channel using the A_Tran external function and processed by the CTL domain. Extension must correspond to an extension used in the Destination field of the A_Tran external function used by an application assigned to the ASAI channel.
- RTE extension – Extension that limits the processing of route requests based on the extension dialed. Only route requests for the specified extension are processed.
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Service
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The application name that services the domain, and can be assigned to any type of domain (ACD, VDN, and so on)
Values: SERVICE can be one of the following, depending on the domain type:
- ACD/VDN domains – If the application, ACD or VDN, directs calls to the voice system telephony channel, you must enter the special service VIS. VIS service provides the ability to start voice scripts on the tip/ring channels based on the DNIS. It also provides the ability for those voice scripts to use the A_Callinfo and A_Tran external functions. The service can be assigned to multiple ACD or VDN domains. All channels that are administered as agents must be members of at least one ACD or VDN domain.
- CTL domains – The SERVICE must be monitoring
- RTE domains – The SERVICE must be routing
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Type
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The domain type for the voice system
Note:
For the VIS service, do not assign domain types CTL or RTE.
Values: Must be one of the following:
- ACD – Monitors calls to the corresponding split domain on the switch
- VDN – Monitors calls to the corresponding VDN domain on the switch
- CTL – Monitors calls transferred away from the voice system (by a voice script using the A_Tran external function) to destinations on the switch that are not monitored by an ACD or VDN domain (for example, monitor calls transferred using A_Tran to miscellaneous extensions). CTL domains are defined only by the voice system and do not correspond to any domain on the switch.
- RTE – Accepts Route Requests from the switch. RTE domains are defined by only the voice system and do not correspond to any domain on the switch.
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