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Avaya support representatives are available by phone to troubleshoot problems on your IR system. Avaya can dial in to check system information and run tests. Avaya may also receive notice of a problem before you are even aware of it. See Remote access for maintenance for details.
In most cases, problems are resolved without the need to dispatch a technician to your site. Avaya support representatives will work with you to help identify the cause of the problem. If the problem is caused by a device, application, or connection that is not part of the IR system, you need to receive help from a resource outside of Avaya to resolve the problem. For instance, you may need to contact your:
You will want to resolve problems, especially those that affect voice operations, as quickly as possible. Performing preventative maintenance explains how to maintain the information and provides resources that you need to support effective troubleshooting. The Troubleshooting section describes the requirements for successful voice response operations and explains how things can go wrong.
