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TechCare worked with a vendor to develop the voice response application that handles calls about trouble tickets. The vendor provided several voice talent examples. TechCare selected a warm, friendly voice that they feel reflects the employees who are their agents. The vendor developed the voice response application in VoiceXML, using IVR Designer. TechCare's IT employees are learning VoiceXML so that they can maintain and update the current application. They plan to rely on their internal IT employees for continued application development.
