Administering ASAI overview

ASAI channel administration maps the Avaya IR system channels to the DEFINITY switch extension numbers used by ACD splits or ACD agents.

An ASAI domain is an entity that can be controlled or monitored, such as an extension number used by an ACD split or an ACD agent, or a Vector Directory Number (VDN). The Avaya IR system supports up to 64 ASAI domains.

After ASAI channels are logged in or an ASAI domain is enabled, no manual intervention is required to bring the channels or domain back into service during recovery (for example, rebooting the switch or voice system) or if the voice system is stopped and started.

ASAI parameters specify the following:

• When the Connect event is reported to the A_Event external function in the application assigned to an ACD, VDN, or CTL type domain.
• The level of detail to be used with the trace command.
• The IP address or host name of the MAPD.
• The Node ID of the Avaya IR system as administered on the MAPD.

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