Voice response applications
Voice response applications manage the interactions between callers and play the information that callers hear. For successful operations, voice response applications must perform a variety of tasks, such as:
- Interpreting caller input and taking appropriate action
- Communicating with hosts, databases, and proxy speech servers
- Transferring values entered by callers to other applications
- Providing information to callers in the form of recorded speech or speech generated through the Proxy Text-to-Speech feature
As you can see, voice response applications are central to the successful operation of an IR system.
